Questions & Answers
Do you have a question? We are here to help you.
Check out the most common questions our customers ask. Still have questions? Contact our customer support.
How should the hair extensions be cared for?
See our care instructions for information; we also include care instructions with every order. You should follow these instructions carefully to keep your hair extensions looking their best.
Which products can I use for my hair extensions?
We highly recommend using Poze hair care products for your hair extensions as they are specially designed for all types of hair extensions and long hair that need extra care. With our products, we can ensure that all ingredients are compatible with hair extensions and will not affect or damage them in any way. For us, it is impossible to guarantee that other products on the market work for hair extensions and do not contain ingredients that may react with the extensions and contribute to reduced quality and lifespan.
What is the difference between standard and premium hair?
The Standard collection is our bestseller, made from Asian hair sourced from various parts of Asia. This hair is originally dark and somewhat coarser, which means it requires more processing during the production of extension products. The Premium collection is our exclusive line made from European hair, which is naturally lighter and finer in quality, allowing us to treat it much more gently during the production of extension products. This results in healthier hair that lasts longer.
How do I know which color to order?
Our exclusive color chart provides a good overview of all shades.Go to the Color Chart > You should always expect some difference in shade when seeing the hair in real life compared to on the computer screen. We have 2 options to make it easier for you if you are unsure:
• Email a picture of yourself where your color is clearly visible. Send to info@pozehair.se • Order or borrow our color ring that shows all shades.
How much hair is needed for a hair extension?
Clip & Go - One set weighs about 125 grams of hair, which is enough for normally thick hair. If you have very thick hair, 2 packs are needed. Keratin/Magic Tip - If you are doing a full extension with keratin strands, about 100-150 strands are needed depending on the desired result and the thickness of your own hair. For normal hair, about 100 strands are recommended.
What does Remy hair mean?
Remy hair means that all strands are aligned in the same direction, so all the ends point the same way, which reduces tangling in the hair.
How long does a hair extension with keratin or micro rings last?
Clip-in hair extensions last for several months depending on care and conditions. Always follow our care instructions carefully for the longest possible lifespan. Conditions that can reduce durability include, among others, oily scalp, using the wrong hygiene products, or hair products containing silicones.
Can you straighten and curl real hair extensions?
Of course, you can do it, but just like with your own hair, it wears out faster if you do it often. The same applies when blow-drying. Always use heat-protective products.
Can you dye real hair?
We do not recommend dyeing or other chemical treatments on your hair extensions as they are already heavily treated. Any dyeing or chemical treatment is done at your own risk. Instead, dye your own hair first and then order hair extensions that match your new color.
Does the hair extension damage my own hair?
All hair extensions cause more or less damage. If you are careful and diligent with the care, you minimize the damage. It is also very important to attach extensions correctly to avoid damage.
What is the gentlest method to extend hair?
Keratin strands are the most comfortable and gentle method for permanent extensions. If you want long hair for special occasions, Clip & Go Extensions are recommended, which you can attach and remove yourself whenever you wish. All methods cause minimal damage to the hair if applied correctly and the right products are used.
Why should I choose Poze hair extensions?
It is extremely important that factories use the right methods, techniques, chemicals, and more when producing hair extensions. This requires modern machines, equipment, and expertise. When you choose Poze, you can be confident that it meets all quality requirements and that the hair is produced in one of the world's most modern factories. We guarantee you a safe and secure e-commerce experience with Sweden's widest range of hair extensions and hair lengthening products.
How long should a MAN's hair be before getting extensions?
For a neat result, you should have at least 15cm of hair and preferably some layered hair so that the hair blends nicely and looks natural. Remember to trim the ends to remove sharp and compact lines that are visible.
What is meant by, for example, 10b / 8b?
10B/8B is a highlighted hair color with the shades 10B and 8B. The number in the color represents the lightness level, and the letter indicates the tone. So, color 8B is light brown (the higher the number, the lighter the color).




