Register Your Return

• Register your return via My Pages.
  
• Once the return is registered, a return label or a QR code will be sent to the email address used for the order.
  
• Refunds will be processed as soon as we have received and approved the return.
  

Exchanging Items

• We do not offer direct exchanges of items.
  
• If you want a different product, return the item you do not wish to keep and then place a new order in the online store.
  
• Once we have received and approved the return, the amount for the returned item will be refunded according to our return policy.
  
• This is the fastest and safest way to ensure the desired item is in stock and that your new order is shipped without unnecessary delay.
  

Important!

• For hygiene reasons, we do not refund hair extensions or cosmetic products that have been used.
  
• The product must be unused, in its original packaging, and any seal must not be broken.
  
• If the return does not meet the above requirements, it cannot be approved and the item will be sent back to you.
  
• Always check your order immediately upon receipt.
  
• If you have received the wrong item or if anything is missing, you can contact us via email.
  
• If we do not receive any information within this time, we will assume the delivery is correct.